At Lucky Friends Casino, we take your privacy seriously. This Lucky Friends Casino privacy policy explains exactly how we collect, use, store and protect your personal data when you visit luckyfriendscasino.click or use any of our services. We are committed to full transparency regarding our data collection practices and uphold the highest standards of data protection and information security. This document has been prepared in alignment with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and — where applicable — the General Data Protection Regulation (GDPR). By accessing or using Lucky Friends Casino, you acknowledge that you have read and understood this policy.
1. Who We Are — Identity of the Data Controller
Lucky Friends Casino is operated by a company registered in Curaçao, duly licensed by the Government of Curaçao. As the entity that determines the purposes and means of processing your personal information, this company acts as the data controller for all user data collected through our platform.
Our registered domain is luckyfriendscasino.click (Site ID: 11852). All enquiries related to data protection and this privacy policy should be directed to our dedicated Data Protection Officer (DPO):
- Email: [email protected]
- Support: [email protected]
- Live Chat: Available 24/7 via the Lucky Friends Casino website
Our DPO is responsible for overseeing data processing activities and ensuring compliance with all applicable privacy laws.
2. Personal Data We Collect
Lucky Friends Casino collects a variety of categories of personal data in order to deliver a safe, compliant and enjoyable gaming experience. Below is a detailed breakdown of the types of personal information we may gather:
2.1 Identification Data
- Full legal name
- Date of birth
- Nationality and country of residence
- Government-issued ID documents (passport, driver's licence)
- Username and account credentials
2.2 Contact Data
- Email address
- Phone number
- Residential address
2.3 Financial Data
- Payment method details (masked card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
- Transaction history, including deposits and withdrawals
- Source of funds documentation (where required for KYC/AML compliance)
2.4 Gaming Activity Data
- Game play history and session durations
- Bet amounts, wins and losses
- Bonus and promotion usage
- VIP programme level and cashback records
- Responsible gambling settings (deposit, bet, loss and session limits; cooling-off and self-exclusion elections)
2.5 Technical and Device Data
- IP address and geolocation data
- Device type, operating system and browser version
- Mobile app usage data (Android APK and iOS PWA)
- Log files, session tokens and connection timestamps
2.6 Communication Data
- Records of live chat conversations
- Email correspondence with our support team
- Responses to surveys or feedback requests
2.7 Sensitive Data
In certain circumstances, Lucky Friends Casino may process sensitive personal data such as health-related information disclosed voluntarily in connection with responsible gambling support requests. We handle such data with the utmost confidentiality and will only process it where we have a clear legal basis or your explicit consent.
2.8 Data Received from Third Parties
- Identity verification results from third-party KYC providers
- Fraud and sanctions screening data from AML compliance services
- Analytics data from technology partners
- Affiliate referral data where applicable
3. How We Collect Your Data
Lucky Friends Casino employs several data collection methods to gather your personal information:
- Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact support or set responsible gambling limits.
- Automatically — through cookies, tracking pixels, log files and other tracking technologies when you browse our site or use our mobile applications.
- From third parties — identity verification agencies, payment processors, fraud prevention services, and affiliate partners.
4. Purposes of Data Processing
The Lucky Friends Casino data processing activities serve the following specific and legitimate purposes:
| Purpose | Examples | Legal Basis |
|---|---|---|
| Account Management | Registration, login, account settings | Contract performance |
| Service Provision | Game access, bonus delivery, VIP programme management | Contract performance |
| Legal KYC/AML Obligations | Identity verification, source of funds checks, transaction monitoring | Legal obligation |
| Security and Fraud Prevention | Detecting suspicious activity, protecting accounts | Legitimate interest / Legal obligation |
| Responsible Gambling | Enforcing limits, cooling-off periods, self-exclusion | Legal obligation / Legitimate interest |
| Marketing Communications | Promotional emails, personalised offers | Consent |
| Service Improvement | Analytics, bug fixing, UX enhancement | Legitimate interest |
| Customer Support | Responding to enquiries, resolving disputes | Contract performance / Legitimate interest |
| Financial Processing | Processing deposits and withdrawals, reconciling accounts | Contract performance / Legal obligation |
Lucky Friends Casino will never process your personal data for purposes incompatible with those described above without first obtaining your explicit consent or establishing a new legal basis.
5. Cookie Policy
The Lucky Friends Casino cookie policy governs how we use cookies and similar tracking technologies on our platform. Cookies are small text files placed on your device that help us recognise you, remember your preferences and analyse how you interact with our site.
5.1 Types of Cookies We Use
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Enable core functionality — login sessions, security tokens, navigation | No — site cannot function without them |
| Analytical Cookies | Track site usage, visitor numbers and behaviour patterns | Yes — via cookie preferences |
| Functional Cookies | Remember your preferences, language settings and game history | Yes — via cookie preferences |
| Marketing Cookies | Deliver personalised advertising and track campaign effectiveness | Yes — via cookie preferences |
5.2 Managing Your Cookie Preferences
When you first visit Lucky Friends Casino, you will be presented with a cookie consent banner where you can accept all cookies, customise your preferences or reject non-essential cookies. You may also adjust your browser settings to block or delete cookies at any time. Please note that disabling certain cookies may affect the functionality and performance of the Lucky Friends Casino platform.
Our cookie policy is reviewed regularly and updated in line with evolving regulations and best practices for data protection.
6. Sharing Your Personal Data with Third Parties
Lucky Friends Casino may share your personal data with trusted third parties in specific circumstances. We maintain strict confidentiality standards and do not sell your personal information to any third party.
6.1 Payment Providers
To process your transactions via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin or bank transfer, we share the minimum necessary user data with our licensed payment processing partners.
6.2 Regulatory Authorities
Where required by law, we may disclose your personal data to regulatory bodies, law enforcement agencies or governmental authorities, including the Curaçao Gaming Control Board, Australian federal and state authorities, and anti-money laundering supervisory bodies.
6.3 KYC and Identity Verification Partners
We use accredited third-party identity verification services to fulfil our KYC and AML obligations. These providers receive only the personal information strictly necessary for verification purposes.
6.4 Technology and Analytics Partners
Our game catalogue — featuring 4,000+ games from 50+ providers including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil and others — requires integration with third-party software providers who may process limited technical user data.
6.5 Affiliate Partners
If you were referred to Lucky Friends Casino through an affiliate link, that affiliate partner may receive confirmation of your registration. No detailed personal data beyond what is contractually agreed will be shared.
All third parties with whom we share personal data are contractually bound by appropriate data protection agreements and are prohibited from using your information for any purpose beyond what has been specified.
7. International Data Transfers
As a Curaçao-registered operator serving Australian players, Lucky Friends Casino may transfer your personal data to countries outside Australia. Where such transfers occur, we implement appropriate safeguards to ensure your data security, including:
- Standard contractual clauses approved by relevant data protection authorities
- Ensuring recipient countries provide an adequate level of protection for personal information
- Data processing agreements that mirror the protections afforded under the Australian Privacy Act 1988
- Technical safeguards including end-to-end encryption during data transfer
You may request details of the specific safeguards applied to any international transfer by contacting our Data Protection Officer at [email protected].
8. Data Security Measures
Lucky Friends Casino data security is underpinned by robust technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration or destruction. Our information security framework includes:
- 256-bit SSL/TLS encryption — all data transmitted between your device and our servers is protected by industry-standard 256-bit SSL encryption
- Advanced firewalls — multi-layer firewall systems protect our infrastructure from external threats
- End-to-end data encryption — sensitive personal data such as payment details and identity documents are encrypted both in transit and at rest
- Access controls — strict role-based access controls ensure that only authorised personnel can access user data
- Regular security audits — our systems are subject to periodic penetration testing and security reviews
- RNG certification — our Random Number Generator systems are independently certified to ensure fair play and protect gaming data integrity
- Two-factor authentication — available for account protection
While Lucky Friends Casino employs every reasonable measure to ensure data security, no digital platform can guarantee absolute information security. We encourage players to use strong passwords and enable all available security features on their accounts.
9. Data Retention and Storage
Lucky Friends Casino retains your personal data only for as long as is necessary to fulfil the purposes outlined in this privacy policy, or as required by applicable law. Our data storage and retention practices are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML/KYC legal obligation |
| Financial transaction records | 7 years | Accounting and legal requirements |
| Gaming activity logs | 5 years after last activity | Regulatory compliance and dispute resolution |
| Communication records | 3 years | Customer service quality and disputes |
| Marketing consent records | Duration of consent + 3 years | Proof of consent |
| Technical logs (IP, device) | 12 months | Security and fraud detection |
| Responsible gambling records | 5 years after exclusion ends | Regulatory and duty of care obligations |
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you. Our data storage infrastructure employs encryption and access controls to protect retained data throughout its lifecycle.
10. Your Privacy Rights
As an Australian player, you are afforded significant privacy rights under the Australian Privacy Act 1988 and the Australian Privacy Principles. Where the GDPR applies to our processing of your data, you benefit from the additional privacy rights it confers. Lucky Friends Casino is committed to honouring all applicable privacy rights promptly and without undue delay.
10.1 Right of Access
You have the right to request a copy of the personal data that Lucky Friends Casino holds about you. We will provide this information within 30 days of receiving a valid request.
10.2 Right to Correction
If any of your personal information is inaccurate, incomplete or outdated, you have the right to request that we correct it. You can update many details directly through your Lucky Friends Casino account settings.
10.3 Right to Deletion
Also known as the "right to be forgotten," you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw your consent, or where processing is unlawful. Please note that certain data must be retained for legal compliance purposes.
10.4 Right to Restriction of Processing
You may request that Lucky Friends Casino restricts the data processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to its processing.
10.5 Right to Data Portability
Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, machine-readable format and to request its transfer to another service provider where technically feasible.
10.6 Right to Object
You may object to the processing of your personal data where Lucky Friends Casino relies on legitimate interest as the legal basis. You always have the right to object to data processing for direct marketing purposes.
10.7 Right to Withdraw Consent
Where processing is based on your consent — for example, for marketing communications — you may withdraw that consent at any time by contacting us at [email protected] or by updating your notification preferences within your account. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
10.8 How to Exercise Your Rights
To exercise any of your privacy rights, please submit a written request to our Data Protection Officer at [email protected]. We may need to verify your identity before processing your request to protect the confidentiality of your account. Lucky Friends Casino will respond to all valid requests within 30 days, or within 45 days where the request is particularly complex.
11. Supervisory Authority — OAIC
If you believe that Lucky Friends Casino has not handled your personal data in accordance with the Australian Privacy Act 1988 or this privacy policy, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Online complaint form: available at oaic.gov.au
We encourage you to contact us first so we have the opportunity to address your concerns before you escalate to the OAIC.
12. Responsible Gambling and Personal Data
Lucky Friends Casino is committed to responsible gambling and uses personal data to help protect vulnerable players. The following tools are available, and related data collection supports their function:
- Deposit, bet and loss limits — we record and enforce limits you set on your account
- Session time limits — we track your gaming sessions to enforce time restrictions
- Cooling-off periods — available for 24 hours, 48 hours, 7 days or 30 days
- Self-exclusion — you may self-exclude for 6 months, 1 year, 5 years or permanently; Lucky Friends Casino retains the data required to enforce self-exclusion even after its expiry
All responsible gambling data is treated with strict confidentiality and is only accessible to authorised personnel.
13. Children's Privacy
Lucky Friends Casino does not knowingly collect personal data from anyone under the age of 18. Our services are strictly available to adults only. If we become aware that personal information has been collected from a minor without appropriate consent, we will take immediate steps to delete that data. If you believe a minor has registered on our platform, please notify us immediately at [email protected].
14. Links to Third-Party Websites
Our platform may contain links to third-party websites or integrated third-party content. This Lucky Friends Casino privacy policy applies only to luckyfriendscasino.click. Lucky Friends Casino is not responsible for the data protection practices or privacy policy of any external websites. We recommend that you review the privacy policy of any third-party site you visit.
15. Changes to This Privacy Policy
Lucky Friends Casino reserves the right to update this privacy policy at any time to reflect changes in law, regulatory requirements or our business practices. When we make material changes, we will notify you by email or via a prominent notice on our website. We recommend reviewing this Lucky Friends Casino privacy policy periodically to stay informed about how we protect your personal data.
The effective date of the current version of this privacy policy is displayed at the bottom of this page. Your continued use of Lucky Friends Casino following the publication of changes constitutes your acceptance of those changes.
Frequently Asked Questions (FAQ)
What personal data does Lucky Friends Casino collect?
Lucky Friends Casino collects personal information including your name, date of birth, contact details, payment information, gaming activity data, device and technical data, and communication records. Full details of our data collection practices are outlined in Section 2 of this privacy policy.
How does Lucky Friends Casino use cookies?
As detailed in our Lucky Friends Casino cookie policy, we use essential, analytical, functional and marketing cookies to operate the site, improve your experience and deliver relevant promotions. You can manage your cookie preferences at any time via our consent banner or your browser settings.
Is my personal data shared with third parties?
Yes, in certain circumstances Lucky Friends Casino shares personal data with payment providers, KYC partners, regulatory authorities and technology partners. We never sell your personal information, and all third-party recipients are bound by strict data protection agreements. See Section 6 for full details.
How does Lucky Friends Casino protect my data?
We employ 256-bit SSL encryption, advanced firewalls, access controls, regular security audits and other information security measures to safeguard your personal data. Our comprehensive approach to Lucky Friends Casino data security is described in Section 8.
How long does Lucky Friends Casino retain my personal data?
Retention periods vary by data type, ranging from 12 months for technical logs to 7 years for financial records, in line with our legal obligations. Our full data storage and retention schedule is set out in Section 9 of this privacy policy.
How can I exercise my privacy rights?
To exercise your privacy rights — including access, correction, deletion, restriction, portability or objection — contact our Data Protection Officer at [email protected]. Lucky Friends Casino will respond to all valid requests within 30 days.
Can I complain about Lucky Friends Casino's data practices?
Yes. If you have concerns about how Lucky Friends Casino handles your personal data, you are encouraged to contact us first. If unsatisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
What is the Lucky Friends Casino cookie policy?
Our cookie policy — detailed in Section 5 of this document — explains the types of cookies we use, why we use them and how you can manage your cookie preferences. We use four categories of cookies: essential, analytical, functional and marketing.
Does Lucky Friends Casino transfer data internationally?
Yes, as a Curaçao-based operator, Lucky Friends Casino may transfer personal data internationally. We apply appropriate safeguards including contractual protections and encryption to ensure your data security regardless of where your information is processed.
How do I contact the Lucky Friends Casino Data Protection Officer?
You can reach our dedicated Data Protection Officer — responsible for overseeing all Lucky Friends Casino data protection and privacy matters — at [email protected]. We also offer 24/7 live chat support via the Lucky Friends Casino website for general enquiries.
This Lucky Friends Casino privacy policy was last reviewed and updated in 2025. Lucky Friends Casino is committed to maintaining the highest standards of data protection, confidentiality and information security for all Australian players and users of our platform.